Cancellation Policy
Important information about booking cancellations and refunds.
Cancellation Requirements
Notice Period Required: All tour cancellations must be made with a minimum of 48 hours notice before the scheduled tour start time, OR within 1 hour of booking (whichever applies to your situation).
Cancellation Windows:
- Within 1 hour of booking: full refund available (minus 10% processing fee)
- 48+ hours before tour: cancellation permitted with refund (minus 10% processing fee)
- Less than 48 hours: no refund available
Refund Policy
Processing Fee: A 10% processing fee is charged on all eligible refunds to cover administrative costs and payment processing charges.
Refund Timeline:
- Credit card refunds: 5–10 business days
- Bank transfer refunds: 3–5 business days
- PayPal refunds: 1–2 business days
Company Cancellation Rights
Management Discretion: Hallo Graz! management reserves the right to cancel any tour at any time at our sole discretion. This includes, but is not limited to, cancellations due to:
- Severe weather conditions or safety concerns
- Insufficient number of participants
- Guide illness or unavailability
- Government restrictions or public events
- Operational or logistical issues
Company-initiated cancellations: In the event that Hallo Graz! cancels a tour, customers will receive a full refund with no processing fees, or the option to reschedule to another available date.
How to Cancel Your Booking
Cancellation Methods:
- Log into your account dashboard and cancel directly online
- Email us at [email protected] with your booking reference
- Call our customer service team during business hours
Important: Please ensure you receive confirmation of your cancellation. Cancellation requests are processed during business hours (9 AM – 6 PM, Monday – Friday).